Terms of Service
These Terms of Service govern your use of Empire Real Estate Investments Ltd's luxury property advisory services and digital platforms. By engaging with our services, you agree to these terms and acknowledge our commitment to providing exceptional ultra-high-net-worth property advisory. Last updated: July 12, 2025.
These terms form a binding agreement between you and Empire Real Estate Investments Ltd. Please read them carefully before engaging with our luxury property advisory services.
Contact Information
EMPIRE REAL ESTATE INVESTMENTS LTD
43C Peach St
Wokingham RG40 1XJ
United Kingdom
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Service Usage Terms
Acceptable Use Policy
Our luxury property advisory services are designed exclusively for legitimate property acquisition and investment purposes. You agree to use our services responsibly and in accordance with these guidelines:
Permitted Uses
- Genuine property acquisition inquiries
- Investment consultation and advisory
- Heritage property research and guidance
- International relocation services
- Market intelligence and insights
Prohibited Activities
- Speculative or fraudulent inquiries
- Automated data collection or scraping
- Sharing confidential property information
- Circumventing security measures
- Harassment of staff or other clients
Service Access Requirements
Access to our luxury property advisory services requires meeting specific criteria designed to ensure we can provide the specialised service our clients expect:
Minimum Investment Threshold
Our services are exclusively available for property acquisitions exceeding £5 million. This threshold ensures we can dedicate appropriate resources to each client engagement whilst maintaining our position in the ultra-luxury market segment.
Identity Verification
All prospective clients must complete comprehensive identity verification procedures in compliance with UK anti-money laundering regulations. This process includes proof of identity, address verification, and source of funds documentation.
Consultation Prerequisites
Initial consultations require completion of our client assessment form, providing detailed investment criteria, timeline expectations, and specific property requirements to ensure we can deliver relevant opportunities.
Fair Usage Guidelines
To maintain the exceptional standard of service our clients expect, we implement fair usage guidelines that ensure equitable access to our expertise and resources:
Consultation Frequency
Monthly consultation allowances based on service tier and investment capacity
Property Viewings
Scheduled viewings arranged based on serious acquisition intent and availability
Market Intelligence
Regular market reports and insights provided according to client engagement level
Account and Access Management
Client Account Creation
Our client engagement process follows a carefully structured approach designed to ensure mutual compatibility and service excellence:
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1
Initial Consultation Request
Submit detailed consultation request including investment criteria, timeline, and property preferences through our secure contact system.
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2
Preliminary Assessment
Our team conducts preliminary assessment to ensure alignment between your requirements and our specialised service offerings.
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3
Identity Verification
Complete comprehensive verification process including identity documents, proof of address, and financial capacity confirmation.
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4
Service Agreement
Finalise service agreement outlining specific terms, expectations, and confidentiality arrangements for your property acquisition journey.
Account Security Responsibilities
Maintaining the security of your account and personal information is a shared responsibility between Empire Real Estate Investments and our clients:
Your Responsibilities
- Maintain confidentiality of login credentials and access information
- Report any unauthorised access or security concerns immediately
- Update contact information and preferences promptly
- Use secure communication channels for sensitive information
Our Commitments
- Implement industry-leading security measures and encryption
- Monitor for suspicious activity and security threats
- Provide immediate response to security incidents
- Maintain strict confidentiality and data protection standards
Account Suspension and Termination
We reserve the right to suspend or terminate client accounts under specific circumstances whilst providing appropriate notice and explanation:
Grounds for Suspension
- • Violation of acceptable use policy
- • Failure to complete identity verification
- • Suspected fraudulent activity
- • Non-payment of agreed fees
- • Breach of confidentiality agreements
Notice and Appeal Process
- • Minimum 7 days written notice for suspension
- • 30 days notice for account termination
- • Right to appeal decisions within 14 days
- • Data export available for 90 days post-termination
- • Confidential dispute resolution process
Multiple Account Policies
To maintain service integrity and ensure appropriate resource allocation, we implement specific policies regarding multiple account creation:
Individual Clients
Each individual may maintain only one primary client account, though multiple property acquisition projects may be managed within a single account structure.
Corporate Entities
Separate corporate entities may maintain distinct accounts, subject to verification of legitimate business structures and beneficial ownership disclosure.
Family Offices
Family office arrangements may be accommodated through structured account hierarchies, enabling consolidated reporting whilst maintaining individual family member privacy.
Service Availability and Limitations
Service Uptime and Maintenance
We strive to maintain continuous availability of our services whilst ensuring optimal performance through regular maintenance and system updates:
Target Uptime
99.5%
Excluding scheduled maintenance windows
Maintenance Windows
2-4 Hours
Monthly scheduled maintenance with advance notice
Emergency Response
< 30 Min
Critical issue acknowledgment and resolution initiation
Maintenance Communication: All scheduled maintenance is announced minimum 48 hours in advance through email notifications and service status updates. Emergency maintenance may occur with shorter notice but includes immediate communication to affected clients.
Feature Availability and Regional Variations
Our luxury property advisory services are tailored to specific market conditions and regulatory requirements across different regions:
Primary Service Regions
England
Full service availability including heritage estates, contemporary luxury properties, and international relocation support.
Scotland
Specialised highland estates, castle acquisitions, and Scottish legal framework expertise.
Wales
Rural estates, coastal properties, and Welsh heritage property specialisation.
Northern Ireland
Limited service availability through partner networks and referral arrangements.
International Client Services
We provide comprehensive international client support with specific capabilities varying by client location and regulatory environment:
- Visa and immigration consultation
- Currency exchange facilitation
- Tax advisory coordination
- Cultural integration services
- Educational establishment liaison
- Private club introduction services
Geographic Restrictions and Limitations
Certain geographical and jurisdictional restrictions apply to our services due to regulatory compliance requirements and operational considerations:
Restricted Jurisdictions
We cannot provide services to residents of certain jurisdictions due to regulatory restrictions or sanctions. Current restrictions include regions subject to UK financial sanctions and areas where our professional indemnity insurance coverage is not valid.
Documentation Requirements
International clients must provide additional documentation including proof of legitimate source of funds, tax compliance certificates, and where applicable, government approval for overseas property investment.
Enhanced Due Diligence
Clients from certain high-risk jurisdictions may be subject to enhanced due diligence procedures including additional verification steps and extended processing times for compliance purposes.
Service Modifications and Updates
We continuously evolve our services to meet changing market conditions and client expectations whilst maintaining our commitment to excellence:
Service Enhancements
- New features automatically available to existing clients
- Technology improvements for enhanced user experience
- Extended geographical coverage and service areas
- Additional specialist services and expert partnerships
Change Management
- 30 days advance notice for significant service changes
- Client consultation for major structural changes
- Grandfathering of existing client agreements where applicable
- Clear migration paths for service transitions
Intellectual Property Rights
Content Ownership
All content, materials, and intellectual property provided through our services remain the exclusive property of Empire Real Estate Investments Ltd unless explicitly stated otherwise. This includes market research, property analyses, and bespoke consultation materials.
User-Generated Content Rights
By providing information, preferences, or feedback through our services, you grant us a non-exclusive licence to use this information for service improvement and delivery purposes whilst maintaining strict confidentiality regarding personal details.
Third-Party Content
Property information, images, and descriptions provided by third parties remain subject to their respective copyright and usage terms. We ensure appropriate licensing arrangements for all third-party content used in our services.